F.A.Q.

1. What is FlyPark Opening time?

We are open 5:30am to 23:30pm, 365 days a year

However, the telephone of the valet parking is available 24h, so customers who need to deliver or pick up the car can locate them. (Please only use this phone for that purpose, so customers could have a free line to the valet parking)

2. Is It necessary to book in FlyPark?

It is not necessary, although you can come without booking, we recommend you to realize a reservation to assure a space and a better service to you as soon as possible.

3. Is it possible to modify or cancel my booking?

Yes, there is no additional cost, by calling (94.600.44.44 ) or (666,665,664 ) or you can send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

4. What should I do if I have problems with the reservation?

If you have any problem, please don’t hesitate to call us at our office and we will manage the booking at the time.

5. What should I do if I don´t receive the confirmation email?

Sometimes the confirmation email is received in your Inbox junk mail, so you could check it. If this is not your case just call us.

6. How and when do I pay?

The payment is realized when you pick up the car at the arrival of your flight, never in advance or by Internet.

Independently of the service that you hire, the payment can be realized by cash ór credit card. Our valet parking is equipped with data phones so that you could pay by credit card without need to come to our head office.

7. Is it necessary to leave my car keys?

Yes, it´s, we need them to wash your car and move it if necessary

8. How long does it take to deliver my car?

The deposit agreement is a simple check of the status of your car so it won't take more than 5 minutes.

 

9. How are the days taken into account?

Our days are 24 hours, beginning to be counted from the moment that you deliver the car. If you leave us your car at 16:00 h of Monday, then Tuesday at 16:00 o'clock will be counted as one day. 

10. How could I request an invoice?

Once you return from your trip and when you have picker up your car you can send to us an e-mail so that we could proceed with the invoice.

SILVER SERVICE

  • - Phone us 10 minutes before arriving at Flypark.
  • - We drive you to the Departures terminal.
  • - Once you return, just call us and we´ll meet you at DEPARTURES, driving you back to the Parking.
  • - Pick up your car and pay for the service.

GOLD SERVICE

  • - Phone us 10 minutes before arriving at the airport, we´ll meet you at DEPARTURES.
  • - We drive your car to our covered Parking, 24h guarded.
  • - Once arrived, just phone us (once the luggage has been collected) and we will bring your car to departures terminal.
  • - Pick up your car and pay for the service.